What’s the difference between training and coaching?

I had a chat with some other sales professionals recently and there were markedly differing opinions as to the definition of training and the definition of coaching. Does this even matter? What difference does it make whether you use the word training or the word coaching? 

Read More
Winner Best Woman in Inside Sales Caroline McCrystal

Caroline McCrystal is the Winner of the 2019 Best Woman in Inside Sales Award and Winner of the Most Distinguished Saleswoman of the Year Award 201. It is truly wonderful to see Inside Sales getting the recognition that has been long overdue!

Read More
Why your sales team need routine

Your sales team need routines especially in volatile, unpredictable times like these. Productivity requires routine in order to generate routine results. Here are five benefits to creating routine in your sales team when things are ‘up-in-the-air’

Read More
Sales team keeping promises?

Can you afford to let your telephone sales team corrode all your hard one trust in the marketplace? Sales people become the custodians of your business when they make promises on behalf of your brand.

Read More
Cr*p sales calls are golden feedback

As I outlined in my recent post there is so much learning for your inside sales team at their finger tips.  The problem is that, your sales people won’t like looking for this learning and they’re even less likely to listen to it when they find it.

Read More
No one listening to sales calls?

There is so much to be learned from hearing your own sales calls. As a busy sales rep, it’s easy to tell yourself that you haven’t got the time or that listening back is a waste of time.

Read More